Returns & Refunds Policy

Last updated: 14 September 2026

At Clira, we want you to be satisfied with your purchase. Please read the following policy carefully, which explains your cancellation, return and refund rights.

1. Your 14-Day Legal Cancellation Right

If you are a consumer in the UK, you have a legal right to cancel your online order within 14 days of receiving your goods, without having to provide a reason.

To exercise this right, you must contact us within the 14-day cancellation period and clearly state that you wish to cancel your order.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

This statutory cancellation right is separate from our additional 30-day return policy described below.

2. Our 30-Day Additional Return Policy

In addition to your statutory 14-day cancellation right, Clira offers an additional return period of up to 30 days from the date you receive your order.

However, after the initial 14-day statutory cancellation period has ended, returns under this additional period are only accepted where the product has arrived faulty, damaged or defective.

Therefore:

• Days 1–14: You may cancel your online purchase even if you simply change your mind, subject to applicable law.
• Days 15–30: We will accept returns where the product is faulty, damaged or defective.
• After 30 days: Your statutory rights relating to faulty or defective goods remain unaffected.

Nothing in this policy limits or removes any consumer rights you have under applicable UK law.

3. Return Conditions

For voluntary returns under our additional 30-day policy, the following conditions apply:

1. The order must include all original parts, components and packaging where reasonably possible.
2. The product must not have been damaged through careless or improper handling.
3. If the product arrives damaged or defective, please contact us as soon as possible and provide photographs or other relevant evidence where applicable.
4. The customer is responsible for return shipping costs for voluntary returns, unless applicable law requires otherwise.
5. Returns will normally be processed within 7 business days after the returned goods have been received and inspected.

We reserve the right to refuse a voluntary return where the product has been damaged through misuse or improper handling.

4. How to Request a Return or Cancellation

Please email getlira@gmail.com with:

• Order number
• Full name
• Delivery address
• Reason for the return or cancellation
• Photographs of the product if it is damaged or defective

For cancellations under the 14-day statutory right, simply clearly state in your email that you wish to cancel your order.

We will then provide the appropriate return instructions and return address.

Please do not send your return to the original sender's address unless we specifically instruct you to do so.

5. Orders Already in Transit

If your order has already been dispatched, you may still exercise your statutory cancellation right within the applicable cancellation period.

Where an order has already entered our fulfilment or shipping process, we may be unable to stop the shipment before delivery. In this situation, you can contact us to exercise your cancellation right and follow the return instructions once the goods have been delivered.

6. Faulty or Damaged Products

Your statutory consumer rights regarding faulty, defective or misdescribed goods are not affected by this policy.

If your product arrives faulty or damaged, please contact us at getlira@gmail.com as soon as possible and provide photographs or other evidence where appropriate.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.

7. Refunds

If you validly cancel your order under the statutory 14-day cancellation right, we will issue your refund in accordance with applicable UK consumer law.

Refunds will normally be made using the same payment method used for the original transaction.

Where applicable, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

For valid cancellations, refunds will normally be processed within the applicable legal timeframe after the goods have been returned or you have provided appropriate evidence that they have been sent back.

8. Return Shipping Costs

For a statutory cancellation, the customer may generally be responsible for the direct cost of returning the goods, provided that Clira informed the customer of this obligation before the purchase.

For faulty, damaged or defective products, your statutory rights apply and we will not seek to restrict those rights through this policy.

9. Return Address

All approved returns must be sent to the return address provided by Clira.

Where applicable, returns may need to be sent to our fulfilment warehouse in Asia. We will provide the appropriate return address and instructions after receiving your return request.

Email: getlira@gmail.com
Business: Clira
Website: getclira.co